Can I return my order and how long do I have to do so?
If your order is damaged or you have received an incorrect item, you will have 14 days from receiving your order in which to inspect any goods and inform us of this error, and a further 60 days to return the order for a replacement or a full refund. Please note, requests for replacements are dependent upon our stock levels at that time, however if we cannot fulfil a replacement, you will be provided with a full refund.
If you change your mind and wish to return an item, you will also have 14 days to inform us of this decision, and 60 days to complete the return. Upon the return of the item, we will provide you with a full refund minus the cost of the shipping. Please note that if the item you return is not faulty, a return & restocking fee (£5) will be deducted from your refund. If the value of your return is over £100 we require you to use your own returns method.
If no communication is made within 14 days of receipt of your order, Scooter Street will consider this item as accepted by you, the customer.
Can I return my order past 14 days?
You may return your good(s) within 30 days of receiving your order if the item is damaged or faulty for either a full refund (minus shipping) or a replacement. Scooter Street will verify the fault before approving a refundable return and reserves the right to reject returns should no fault be identified.
How can I return my order?
In order to return your order you must let us know before doing so. You can do this through our Contact Us Form available here.
You will then have 60 days to return your order to us.
To meet the refund deadline, it is sufficient for you to send your cancellation request using the online form before the 14-day cancellation period has expired.
When will you issue the refund?
We will process your refund within 14 days once we have received your returned item(s) .
How will you refund me?
The refund will be issued using the same payment method you used when you placed your order unless we are told otherwise. You will not incur any fees as a result of the refund.
How can I contact you?
If you have any questions or would like to talk to us, please contact us by:
– Sending an email to [email protected]
– Filling out and submitting the online form available at https://www.scooterstreet.co.uk/contact-us,
– Sending a letter to Scooter Street, 40 Barnard Road, Bowthorpe, Norwich, NR5 9JB,
– Calling us on 01273 007549.
Terms & Conditions for any further information.