If your order has not been dispatched then you are able to cancel your order. If you contact our friendly customer service team they will happily help with this.
Although we never want to see a cancellation, we are of course happy to process these for you. Please let us know as soon as you change your mind and before the order is dispatched. A full refund will then be processed for you and will appear in your account within 3-5 working days of the cancellation.
Yes, we will gladly update this for you before it is dispatched. If you wish to change your order address contact us as soon as possible after placing your order.
Absolutely! If you’re unable to place an order online, please just give us a call on 01273007549 to speak to a customer service advisor who will help place your order.
Details for your order can be found under the My Account section of the website, or alternatively you can see details in the Order Confirmation emailed to you at the point of purchase.
Although we securely package all our orders, unfortunately some items can become damaged during transit. In this event, you are welcome to return the item shrink-wrapped for a full refund or replacement. However, if you would prefer to keep the item, please contact us and we can explore alternative options for you. (Please note that sometimes we will ask for photo evidence so that we can assess how the damage has occurred and to avoid this recurring in the future.)
If your order has been dispatched, your tracking number should be activated later that day. We will use either a Royal Mail or Parcelforce service to send your item. In the event that there is an explicit error message with tracking a parcel please contact the courier service directly. Alternatively, contact us to resolve any potential issues.
When an item is available on backorder, you can reserve the product shown which means that you will be one of the first receive it once it comes back in stock! Any item showing a backorder is a confirmed order placed with our suppliers.
We will aim to dispatch orders within 24 hours, and with our standard delivery service we estimate delivery 2-5 working days after dispatch. However, in the event that your order has not arrived within this time-frame, please contact us so that we can investigate this further for you.