We use predominantly use Royal Mail and Parcelforce to deliver our goods. From time-to-time, and when in the customers best interest, we may use additional couriers.
The estimated date and time window for delivery of the goods is set out on the checkout page and again on the delivery page of our website.
If something happens which:
- – is outside of our control; and
- – affects the estimated date of delivery;
We will endeavour to let you have a revised estimated date for delivery of the goods.
Delivery of the goods will take place when we deliver them to the address that you gave to us.
If an item is reported as not arrived, we reserve the right to open an investigation with our chosen courier service provider before declaring the item lost. We similarly reserve the right to resend the item as opposed to issuing a refund. If an offer is made to resend but declined, we reserve the right to deduct 50% from the value of the refund in order to cover losses in such unusual circumstances. It is also company policy not to entertain future orders from customers placing non-tracked orders and reporting goods missing, until goods are returned to us as undelivered. All packages have return addresses printed on them so will not be entirely lost. In order to avoid this circumstance, it is at the customer’s discretion to use a courier delivery option at a small extra cost.
If we cannot deliver your goods within 30 days, we will:
- – let you know;
- – cancel your order; and
- – give you a refund.
If nobody is available to take delivery, please contact us using the contact details at the top of this page.
You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods. If you have instructed us to leave the goods in a safe place or with a neighbour and we do so, this will be deemed delivery and you will be responsible for the goods from that point.
We accept the following credit cards and debit cards: Visa, MasterCard, Maestro and American Express. We do not accept cash.
We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or ourPrivacy Statement (see clause 2) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
Your credit card or debit card may be charged before your order has been accepted. Your order will be accepted at the point we issue you the Dispatch Confirmation Email. In the case that we are unable to supply ordered goods for whatever reason we will inform you as soon as possible. A full refund will be awarded where goods have already been paid for.
All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
- – Verified by Visa: https://www.visaeurope.com/making-payments/verified-by-visa/;
- – Mastercard®SecureCodeTM:https://www.mastercard.co.uk/en-gb/consumers/features-benefits/securecode.html; or
- – American Express SafeKey: https://www.americanexpress.com/icc/safekey.html.
To ensure that your credit, debit or charge card is not being used without your consent, we will occasionally validate name, address and other personal information supplied by yourself during order with appropriate third party databases. Acceptance of these terms and conditions indicates acceptance by you of these checks being carried out. Personal information provided by you may be disclosed to a registered Credit Reference Agency, where a record may be kept of this personal information. This is carried out only to confirm your identity in preventing fraud and credit checks are not performed. Your credit rating will remain unaffected.
If your payment is not received by us and you have already received the goods, you:
- – must pay for such goods within 30 days; or
- – must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to
If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your We will try to contact you to let you know if we intend to do this.
Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 4 and 5.
The price of the goods:
- – is in pounds sterling (£)(GBP);
- – includes VAT at the applicable rate; and
- – does not include the cost of and
- -any carrier bags (which cost 10p each).